Frequently Asked Questions
Everything you need to know about bringing Zimeo home.
What is the standard shipping time for Zimeo furniture?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard delivery typically takes between 5 to 10 business days for large furniture pieces.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery for an additional fee. This premium service includes room-of-choice placement, professional assembly, and the removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made or final sale items are not eligible for return.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal so you can monitor your delivery in real-time.
Are Zimeo products covered by a warranty?
All Zimeo furniture comes with a limited 1-year warranty covering manufacturing defects in materials and workmanship to ensure your home stays beautiful and functional.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free financing options through Affirm and Klarna to help you design your space now and pay over time.